Returns & Refund Policy

Last Updated: August 23, 2026

At Poke Vault Market, we want you to be happy with your purchase. If you have an issue with your order, please review the policy below and contact us as soon as possible.

1. Damaged or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the item and packaging

  • Any other information that may help us resolve the issue

After reviewing your request, we may offer a replacement, store credit, or refund depending on the circumstances.

2. Returns

Eligible products may be returned within 14 days of delivery, provided they are:

  • Unused and in their original condition

  • In the original packaging where applicable

  • Complete with all included accessories

  • Not damaged or altered after delivery

Items that have been opened, used, played with, altered, or damaged after delivery may not qualify for a return.

3. Trading Cards & Collectibles

Due to the nature of trading cards and collectibles, returns may be subject to additional conditions.

For sealed products, the item must remain sealed and in its original condition unless the product arrived damaged or defective.

For individual cards, graded cards, and other collectibles, the item must be returned in the same condition in which it was received.

Please contact us before sending any collectible item back.

4. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Opened or used trading card products

  • Opened sealed products

  • Custom or personalized products

  • Products damaged after delivery

  • Items that are not returned in their original condition

Additional restrictions may apply depending on the product.

5. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method where possible.

Refund processing times may vary depending on your payment provider or bank.

6. Shipping Costs

Original shipping charges may not be refundable unless the return is due to an incorrect, damaged, or defective item.

Unless the item arrived damaged, defective, or incorrect, the customer may be responsible for return shipping costs.

7. Exchanges

If you receive an incorrect, damaged, or defective product, we may offer an exchange when a replacement is available.

If the exact item is unavailable, we may offer a refund or another suitable resolution.

8. How to Request a Return

Before sending anything back, please contact us at:

pokevaultmarket@gmail.com

Please include your order number and explain the reason for your return.

Do not send products back without contacting us first, as we may be unable to process an unauthorized return.

9. Refund Delays

If your refund has been approved but has not appeared in your account, please allow additional processing time for your payment provider or bank.

If you still have not received your refund after the expected processing period, contact us at pokevaultmarket@gmail.com.

10. Policy Updates

We may update this Returns & Refund Policy from time to time. Any changes will be posted on this page with an updated Last Updated date.

11. Contact Us

If you have questions about returns, refunds, or an existing order, please contact:

Poke Vault Market
Email: pokevaultmarket@gmail.com

We’re happy to help resolve any issues with your order.